Shipping Policy

GC Balaclavas ("we" and "us") is the operator of (https://GCBalaclavas.com) ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.


1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.


2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer. Unless otherwise stated with a follow-up communication for oversized items. 

a. Economy Method: No cost or Free Shipping.

b. Standard Method: $10 per shipment.

c. Expedited: $25 per shipment.


3. Delivery Terms

3.1 Transit Time Domestically

All shipping time frames are quoted in terms of business days Mon-Fri, weekends are always excluded.


Economy Shipping (5-7 Business Days)
Standard Shipping (3-5 Business Days)
Standard+ Shipping (2-3 Business Days)

3.3 Dispatch Time & Order Cutoff Time

We process orders daily until 12:00 AM EST, all orders placed after the cutoff will be processed the following business day. After orders have been processed, the order will be dispatched to the shipping team for fulfilment. Order fulfilment can take up to 3 business days. Tracking information will be sent via email once available.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.


3.4 Change of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.


3.5 P.O. Box Shipping

Bull Boost Performance will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.


3.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.


3.7 Items Out of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.


3.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.


4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.


5. Parcels Damaged in Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.


6. Duties & Taxes

6.1 Sales Tax

Sales tax is applied to the price of the goods during checkout as displayed on the website.


6.1 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and GC Balaclavas encourage you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Bull Boost Performance at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.


7. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

8. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.


8.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.


8.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.


9. Customer service

For all customer service inquiries, please submit an inquiry at GCBalaclava@gmail.com